Just wanted to write a quick blog to tell you about some great customer service from GoDaddy that I got today. Yesterday I had put a couple of domain names into my checkout but did not complete the transaction. This morning a representative from GoDaddy called to ask if I wanted to complete that transaction because they were about to be removed from my checkout.
I told him that I hadn't decided yet. I fully expected him to try and talk me into it or to sell me something else but that's not what happened. He proceeded to ask me if I was aware that one of my domain names was set to auto renew in a couple of months and did I want to cancel that for any reason. I told him that I knew it was renewing and wanted to keep it.
He then said something that blew me away! He asked about a domain name that I had purchased an email account for but hadn't used the email... he said that if I didn't need the email that he could REFUND the money to me. WHAT!? I couldn't believe it... I paid for that domain and email well over a year ago. I didn't ask for the refund... in fact, I forgot that I even had the domain name and the email account.
Now THAT is what I call EXCELLENT CUSTOMER SERVICE FROM GODADDY.
By the way, he never tried to sell me anything at all. He was very courteous and friendly... GoDaddy made me a very happy customer today!
ABOUT THE BLOG OWNER
TIMOTHY H. FENNELL, PA
Tim Fennell is a Florida licensed Real Estate Broker with The Legends of Real Estate, REALTORS® in Jacksonville, Florida.
His strong background in business development, real estate investments, counseling and marketing greatly enhance his skills as a Listing and Internet Marketing Specialist.
Tim and his wife, Susan, have over 30 years experience in Jacksonville Real Estate sales, marketing and investing. Both are Accredited Consultants in Real Estate (ACRE®). When you're ready to be consulted with, rather than sold to, give Tim and Susan Fennell a call.